2026-09-22 · Ms Thembisa Mlambo
Showroom handoff notes
What to write so the next host does not restart.
Shift notes for showroom hosts
What to write so the next host does not restart. Ms Thembisa Mlambo writes from our Germiston office and also handles showroom hours across second-tier malls.
Pass the trailer conversation from one host to the next without losing the important bits. Record the axle layout discussed, the tow vehicle mentioned, and whether the customer is dealing with yard shunting, site deliveries, or long road stretches between towns. In South African conditions, details like corrugations, weighbridge stops, and steep mall parking exits change what should be written down.
Pair this note with a trailer under Trailers and a haul under Hauls. The catalogue is a road equipment supplier operated by Astros Marketing (Pty) Ltd. Once your plate numbers and hitch height are ready, send them through our contact form.
Handover points before the customer returns
- Axle count discussed with intended load
- Tow vehicle and hitch height noted
- Roadworthy lighting query written clearly
- Tie-down method matched to cargo type
- Route mentions dust, salt, or gravel
Where a handoff mentions loading ramps, note the approach angle and whether the trailer may belly on entry. Coastal trips need a reminder about wash-down after use around Durban or Gqeberha air. Highveld work near Germiston, Boksburg, or Benoni often means dry grit around hubs, plugs, and latches.
Mall to yard continuity
If the discussion starts at Clearwater, Cresta, Pavilion, Tyger Valley, Baywest, Mimosa, or Riverside, leave a note that another host can read in one pass. Include the trailer model viewed, the axle question raised, and any restriction from parking bays, estate gates, or narrow home driveways. That makes the next conversation specific instead of repeating the first one.
Write in short factual lines, not sales language. Mention wheel size, brake type, plug style, and whether the customer asked about a spare, jockey wheel, ramp, or cage side. Keep names and places exact so Sunnyrock and showroom staff are reading the same job.
For axle layouts, start in Axles and note the page used in the discussion. Accessory requests belong under Kits if the customer asked for spare-wheel mounts, tie points, or loading hardware. Visual references can be copied from Gallery when a setup photo helped explain the trailer choice.
office email with photos and weights
Attach the coupling photo and the GVM plate shot. Name the route. Name the tow vehicle. That is how our contact form answers without a long chain. The office sits in Germiston with Astros Marketing (Pty) Ltd at 2 Makro Place, Sunnyrock 1401.
When a query comes back to our team, attach clear photos of the tow bar, plug, tyres, and the load area being discussed. Add measured cargo size, estimated mass, and the roads or sites involved, especially if the trailer will move between warehouse yards and public roads. That gives the next person enough context to read the note properly.
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